Frequently Asked Questions

Question 1

1) How does an auction work?

To be eligible to bid you place a deposit either online using our app or in person at the auction center. The deposit is fully refundable if you don’t win a car. Deposits range from RM1,450 to RM5,450 depending on the value of the vehicle.

RM1,450 deposit is for cars expected to sell below RM100k in market value
RM5,450 deposit is for cars expected to sell above RM100k.

On the morning of auction day from 9:30am – 11:00am you can register and place the deposit by cash or credit card.

If you win a car, Pickles commission is RM450 + 1.5% of the final bid price. There will be no other charges by Pickles. You will need to pay for the ownership change charges to JPJ and Puspakom. If you need a runner, we can help you for a one time all-inclusive service fee.

After winning, you can pay by cash or get a bank loan… you have 1 week to pay by cash or 2 weeks to arrange for loan.

If you want to check out the cars or learn more on how to bid just drop by our outlet every Monday – Friday 9:00am – 6:00pm

Question 2

2) Where are you located?

We are located along Jalan Klang Lama, Petaling Jaya. Getting to our auction house is easy, you can use Waze by searching for “Pickles Asia Auctions” or clicking this link

Our address is:

Lot 19391, Batu 8 1/2, Jalan Klang Lama, Taman Desaria, 46000 Petaling Jaya, Selangor.

Question 3

3) How do I receive the latest car list, updates and information on future auctions from Pickles?

Pickles sends out details of its upcoming auctions via WhatsApp, e-mail and publishes the upcoming cars in the Pickles Mobile App for Android and iOS and on the https://www.pickles.my website.

The best way to receive updates is to WhatsApp or SMS “more info” to +6012-555 3727 and save our number into your contact list. It is important to save our contact number because WhatsApp will block certain files like our car list and pictures if we are not in your contacts.

Question 4

4) How often are your auctions?

Our Used Car auction is on every Wednesday at 12.00pm sharp. Be sure to subscribe to our mailing list because we frequently hold special auctions where you can find extraordinary deals.

Question 5

5) Where are the reserves prices of the cars?

At Pickles Auctions we do not disclose the reserve price. This is to allow you, the bidder, to make the best offer on the day of the auction without the seller’s advertised reserve price preventing you from making a reasonable offer. If your highest bid does not meet the seller’s reserve price, the final bid is called an “offer” and we will negotiate on your behalf to find a middle ground to help you win the bid.

Other auction houses in Malaysia only receive offers on 50-60% of their cars. That means 40% of people’s time is wasted. At Pickles Auctions, we receive an offer on every car and we frequently sell cars below reserve if a fair and genuine offer is made.

Question 6

6) What is the starting price of each car?

The starting price is almost always determined by the you, the bidders! The auctioneer may also begin the bidding based on the market value of the car or he will ask the floor for bidder’s feedback on the starting bid price. At Pickles Auctions we do not start the auction at the reserve price for most of our cars. For bank repossessed vehicles we will start the auction at the banks reserve price in compliance with the Hire Purchase Act and at the instruction of the bank.

Question 7

7) What kind of cars are being auctioned off at theUsed Car Sale?

We sell a combination of new and pre-owned cars at our auction. Our cars are sourced from new car dealerships as demonstration and test drive units, corporate fleet cars, ex-car rentals, cars being sold at the end of their bank lease, dealer trade-in cars, restored cars and bank repossessed cars.

Question 8

8) How and when do I register?

Registering to buy a car at our auction is easy. You can register in person at our auction headquarters or online and registration is FREE.

We recommend completing this process at least 30 minutes before an auction starts.

To register for an auction in person, just come to our auction headquarters and bring a valid IC or Passport. To do it online, download our Pickles Auctions app and follow the registration steps. Registering online requires verification of your identify, so plan at least 24 hours in advance.

Question 9

9) Do I need to pay a deposit to be in the auction? Can I get a refund?

To be eligible to bid, you will need to pay a deposit that is 100% fully refundable if you don’t win a car. The deposit amount varies from car to car based on a number of factors.

Typically used cars follow the following auction deposit schedule:

RM1,450 deposit is for cars with an expected final bid below RM100,000
RM5,450 deposit is for cars with an expected final bid RM100,000 or above.

Refunds will be made back to you in the form in which they were received wherever possible. Partial refunds or refunds for deposits made via the app will be by bank deposit. To request a refund, please email refunds@pickles.my with your username and your bank account details.

Question 10

10) How does the auction work

An auctioneer will announce when each vehicle comes up for sale. Vehicles for sale are sold in order listed on the auction car list. The auctioneer will accept bids from the bidders both online and in person at the auction house until the highest bid is accepted. The auctioneer will call for final bids and if the highest bid is above the seller’s reserve, the auctioneer will sell the car at the fall of the hammer. If the bid is below the seller’s reserve price, the car is on “offer”. Pickles Auctions will negotiate all offers with the seller on your behalf to find a price that works for both parties in order to help you buy the car below reserve.

Check out our video to learn more on how to bid and win!

Question 11

11) How would I know if any of the cars have been in an accident before?

At Pickles Auctions we set a high standard on all the cars auctioned through our platform. To give our customers an insight into the condition of the cars, we have enlisted a certified 3^rd party, independent car inspections specialist to provide an in-depth assessment and rating of the vehicles so that our customers can make an informed buying decision.

Question 12

12) What does TBC mean?

TBC means “To be confirmed”. Cars with TBC are still undergoing inspections. Once the inspection report is out we will update the list. This is done so that you know more detail about the car. All inspections are performed by an independent 3rd party. You are also welcome to personally inspect each vehicle. You can even bring your own mechanic!

Question 13

13) How much is the increment per bid?

The auctioneer will determine the incremental jump depending on the market value of the car and the bidding activity. The initial increment could be RM5,000 per bid and then lowered to RM500 and even RM100 before the auctioneer declares the final outcome.

Question 14

14) How long does the auction take?

Cars are auctioned off one by one. Each car can take between 1 to 3 mins.

Question 15

15) Can someone bid on my behalf?

Yes, proxy bidding is allowed but the account and deposit MUST be in your name or your company name. Any unauthorized use of your account and your deposit is your sole and exclusive responsibility. Once the proxy bidder wins the car, the car title will be transferred to your name or company. If a company is registered, then any employee of the company can bid on behalf of the company.

Question 16

16) Can I bid for any car with my deposit?

Yes, you can bid for any car that has the same deposit requirement. Your deposit is not tied to a specific car so if you don’t win on one car, you are always free to bid on another car so long as the same deposit requirement is met.

Question 17

17) How long does it take for my deposit to be refunded?

Cash refund: Immediate. Before leaving our outlet, just drop by our registration counter to have your cash refunded.
Credit Card refund in person: Immediate. After concluding the auction, just visit our cashiers and they will void the deposit transaction. You will not incur any credit card charges.
Credit Card refund remote: Within 5 days on request to refunds@pickles.my. After concluding the auction, email our team and we will refund all unused portions of your deposit. You will not incur any credit card charges.
PicklesAuctions app – Credit Card: Within 2 weeks on request to refunds@pickles.my. You will not incur any credit card charges.
PicklesAuctions app – Maybank2u: Within 1 week on request to refunds@pickles.my. You will need to provide your bank details to PicklesAuctions via WhatsApp.

- The incoming email address for the refund request must match with the registered email with Pickles.
- Refunds can only be made into bank account registered/recorded with us.
- Upon new account registration, you must ensure the bank account name matches with your name (as per I/C) or Company Name (as per Form 9)
- Whatsapp requests, phone calls, or in person requests for bank transfers are not allowed. These methods cannot be verified by our staff. Only official email is accepted from the email address on the account.
- All these rules prevent fraud and unauthorized transfers to another person’s bank account. Thank you for your understanding.

Question 18

18) Do I have the option to leave my deposit with Pickles for future auctions?

Yes. Unless otherwise requested, your deposit will remain with Pickles Auctions for future auctions.

Question 19

19) Can I view and inspect the cars before the auction?

Yes, we have viewing days open to the public from 9:00am to 5:30pm on the advertised inspection date before the auction day. We are closed on public holidays.

During the viewing days you may have an up close look at the cars and request one of our staff to assist in starting engine, testing the air-conditioning, and even honking the horn. We want to make sure you are confident in the car you are buying. You are welcome to bring along a friend or your own mechanic for an expert opinion!

Question 20

20) Can I test drive the cars?

No. We do not provide test drive options.

Question 21

21) Can I get a loan for the cars?

Yes, many banks will provide loans for purchasing our vehicles at auction. We recommend our panel banker i.e. Affin Bank & Public Bank as they are familiar with our processes and will offer you a special Pickles Auctions hire purchase car loan rate.

Question 22

22) What does it mean when a car list listed as “Restored”?

A restored car means the car was previously in an accident and now has been restored back. These restored vehicles sold at Pickles Used Car Auction has been inspected and passed PUSPAKOM inspection for road worthiness.

Question 23

23) After winning a car, how long do I have to pay for the car or get a bank loan?

If you are paying by cash, you have 7 days to settle the entire cost of the car. If you are applying for a bank loan (only for Used Car Auction), you have 14 days to secure a hire purchase loan.

Question 24

24) Is there a reserve price?

Reserve prices are not published to the public. However, if a car does not reach the seller’s reserve price, Pickles Auctions will negotiate on your behalf and try to convince the seller to accept your highest bid. If your highest bid is close to the reserve price, the sellers will usually accept the offer.

Question 25

25) What is the Buyer Premium?

The Buyer’s Premium is a fee paid to the auction house for purchasing the vehicle.

After winning a used car you will pay to Pickles Auctions:

RM450 +1.5% of the bid amount.

Example:
Bid amount: RM80,000
Buyer premium calculation: RM450 + 80,000 x 1.5% = RM1,650

Additional charges for ownership transfer:

Private buyer: RM450 for Puspakom B5 inspection + Ownership transfer via e-Auto + RM250 for Puspakom B7 inspection (if buyer applying for HP loan from bank)
Used car dealer: FOC
Affin Bank Repo car buyer: RM200 for Puspakom VR1 inspection

After winning a salvage item:

11% of the final bid priceBuyer premium is RM200 or 11% of the bid amount, whichever is higher.

Example:
Bid amount: RM10,000
Buyer premium calculation: RM10,000 x 11% = RM1,100 (which is higher than RM200)

Question 26

26) Are there additional processing or admin fees if I win a car?

No. Pickles Auctions does not charge any admin or processing fees.

Question 27

27) Will I be charged late fees if I am unable to settle by cash or secure a loan?

We do not charge late fees but we do charge a storage fee of RM50.00 per day, per car beyond the payment due date.

Question 28

28) Are the vehicles under warranty?

Some cars may still be under the manufacturer’s warranty depending on the mileage and year registered. Pickles Auctions does not offer any warranty or any guarantee on any car. All vehicles are sold AS IS.

If you would like a warranty, you have an option to purchase an extended warranty package with us that covers 4 major parts such as engine, transmission, ECU and major oil leak.

Question 29

29) What happens if the car breaks down after I buy it?

Pickles Auctions is only an auction platform. We do not provide any warranties on the vehicles auctioned.

Question 30

30) Does Pickles Auctions have an App and can I bid online?

Yes, Pickles Auctions has an App that supports both iOS and Android. You do not need to be physically present at our auctions to bid on and win a car. Just search for “Pickles Auctions” in the Apple App Store or the Google Play Store and download the App then go to “Buyer Registration” and fill in your personal information. Snap a picture of your IC, review and agree to the Terms and Conditions, and tap submit. It takes about 24 hours or the next business day to verify your online account creation.

Question 31

31) Can I register the App under my company?

Yes. Within the Pickles Auctions App you can register by entering your company’s details such as name, ROC number, address, and take a picture of your company’s SSM cert.

Question 32

32) Can I use both the App and bid manually at the auction?

Yes, you may. Please ask our friendly staff when you register for the auction.

Question 33

33) Can I pay and top up my deposit on the App?

Yes, you can pay the deposit through the app via credit card or Maybank2u.

There is a limit of RM5,000 per transaction for the credit card. If you want to pay more than RM5,000, you will need to initiate multiple transactions. There is no fee per transaction and there is no limit for Maybank2u.

Question 34

34) How long does it take for me to get a refund if I paid through the App?

Credit cards: within 2 weeks after your request a refund.

Maybank2u: within 1 week after you request a refund.

Question 35

35) Will I incur any bank charges if I use my credit card to top up deposit in the App?

No. You will not incur any bank charges.

Question 36

1) What is a salvage title?

A car with a salvage title has been declared by an insurance company a total loss due to damage such as an accident, hail, water or fire, as well as theft. Usually the vehicle that has been damaged to the point that repairs would cost more than the value of the car. The salvage title lets potential buyers know that there has been an accident and that the car may not be safe to drive.

Question 37

2) Is buying salvage a good idea?

It depends on your needs and the situation. Many cars with salvage titles are purchased for their parts. Other vehicles have body damage that can be repaired for less than buying a comparable car or may even be theft recoveries with little to no damage. Also keep in mind that older cars are often deemed totaled after a minor fender bender. Other salvage vehicles have much worse damage that may be difficult or impossible to repair – and isn’t always apparent just be looking at a vehicle.

Question 38

3) What is buyer premium?

If you win a car, Pickles commission is RM200 or 11% of the bid amount, whichever is higher. There will be no other charges by Pickles.

After winning, all balance payment must be made within 7 days and only cash payment accepted for salvage vehicles. You are required to tow your vehicle out of Pickles Auctions Warehouse within 7 days.

Question 39

4) Do salvage vehicles come with a warranty?

No. All Pickles salvage vehicles are sold “as is” with no warranty.

Question 40

5) Can I drive salvage vehicles off-site?

For your safety, vehicles must be removed from Pickles site with a trailer, tow truck, tipper or tilt tray. You cannot drive a salvage vehicle on / off Pickles property – even if the vehicle is capable of running.

Question 41

6) Will vehicles have keys?

Not all salvage cars have keys.

Question 42

7) How do I remove my car from the facility?

You may use a towing service.

Question 43

8) Will any Pickles staff (stockman / forklift driver, etc.) be available to assist me for pick-up?

Pickles Staff are able to assist with the use of a forklift, but further assistance is subject to staff availability and therefore not guaranteed.

Question 44

9) What do I do if I believe there is forklift damage to a vehicle?

Salvage Vehicles are moved by the use of forklifts and, even though we take great care, minor damage can occur. This can include undercarriage damage (e.g. fuel tank, exhaust, drivetrain, axels and wheel-alignment) and on very rare occasion, panel damage. If you feel damage from a forklift goes beyond this, please raise the issue with the Floor Supervisor or Auctioneer.

Question 45

10) What is a scrap vehicle?

An item classified as scrap cannot be re-registered with JPJ and is not allowed to be in the road by relevant authorities. Please also see each sellers’ terms & conditions.

Question 46

11) What is needed to buy a flooded vehicle?

Flooded vehicles buyer’s terms and conditions: –

Buyer with e-auto:
1. upon full payment to Pickles, ownerships transfer will be done via e-auto.
2. upon e-auto ownership acceptance by the buyer, then only to tow the flooded vehicles out from Pickles yard.

Buyer without e-auto:

1. Pay RM480 ownership transfer to Pickles. Pickles will arrange for mobile Puspakom B5 inspection and then e-auto to the buyer at Pickles’s office.
2. Once transfer is done, the buyer tows out the vehicle.

Question 47

1) What is Pickles 24/7?

Pickles 24/7 is a new ebidding auction platform where auctions run over a period of several days.

Question 48

2) How do I place a bid on Pickles 24/7?

You may place your bid just like during a LIVE auction by placing the required deposit with Pickles and then pressing the “Bid Now” button in the item you want to bid. You can indicate your maximum bid amount to kick-start “Auto Bid” option and the ebidding auction platform will then bid on your behalf up to your maximum bid but not beyond your maximum bid amount.

Bid increments are calculated based on:
e-Bidding Bid Increments

Question 49

3) How to participate or register for Pickles 24/7?

To participate you need to download Pickles Auctions app on your Google Play store or Apple App store and complete the buyer registration.

If you are an existing Pickles Auctions app user, just update the latest Pickles Auctions app. All Pickles 24/7 ebidding auctions will be listed in the Pickles Auctions app.

Question 50

4) Is Pickles 24/7 available on desktop?

All Pickles 24/7 ebidding auction takes place on the Pickles Auctions app only.

Question 51

5) What is Pickles 24/7 buyer’s premium?

Salvage Vehicles: Buyer’s premium is a fee you need to pay Pickles Auctions after winning the item / car, at 11% or RM200 whichever is higher.

Example:
Bid amount: RM10,000
Buyer’s premium calculation: RM10,000 x (11%) = RM11,100

Running & Driving Vehicles: Buyer’s premium is a fee you need to pay Pickles Auctions after winning the item / car, at RM450 + 1.5%.

Example:
Bid amount: RM10,000
Buyer’s premium calculation: RM10,000 x (1.5%) + RM450 = RM10,600

Question 52

6) Are the items / vehicles under warranty?

No. All items / cars are sold “AS IS”. Pickles Auctions does not offer any warranty or any guarantee on any items / cars.

Question 53

7) What is the required deposit for Pickles 24/7?

The required deposit for each item / car is listed with the item. To bid, you must ensure the correct deposit is placed for the item / car you are bidding for.

Question 54

8) What does it mean by “You are out bid”?

“You are out bid” means another bidder has placed a higher bid amount against you and they are now the winning bidder. To win, enter the next minimum bid amount and press Bid Now.

Question 55

9) How do I set a maximum bid amount?

To set a maximum bid amount:

Click on the item you are interested in bidding for
Enter a maximum bid amount i.e. RM5,000
Click the Bid button to confirm
Your new maximum bid amount will be indicated on the item page

You may set your maximum bid amount as often as you like before the auction ends.

Question 56

10) Can I adjust my maximum bid amount if I made a mistake?

No, once the bid is set it cannot be taken back or adjusted.

Question 57

11) How do I place a deposit for Pickles 24/7?

You can place your deposit through the Pickles Auctions app via credit / debit card or Maybank2u. There is a limit of RM5,000 per transaction for credit / debit card. If you want to pay more than RM5,000, you need to make multiple transactions. There is no fee per transaction and there is no limit for Maybank2u.

Question 58

12) Can I attend Pickles 24/7 without placing a deposit?

Yes you can. You can only observe the ebidding auction if deposit is not placed.

Question 59

13) How is a bid increment calculated for Pickles 24/7?

The next bid amount is calculated on the current bid amount. As the bid amount increases the minimum bid increment also goes up.

Question 60

14) What is the difference between Pickles Live Auction & Pickles 24/7?

A live auction is conducted in Pickles Auctions HQ by an auctioneer. You may attend the auction in person or bid online using the Pickles Auctions app. Inspection day is one (1) day before auction, you may inspect the vehicles located in four (4) different store yards from 9.00am – 5.30pm or view the items / images in Pickles Auctions App.

An ebidding auction is online only and it runs over a period of several days. You can place your bid by pressing the “Bid Now” button or indicate your maximum bid amount to kick-start “Auto Bid” option and the ebidding auction platform will automatically bid your specified maximum bid amount. No inspection day for Pickles 24/7, you may view the items / images in Pickles Auctions app.

Question 61

15) What is sniper time?

Sniper time prevents a high bidder from being out bid at the last second to another bidder. As long as there is bidding activity withing the last 5 minutes of the auction, the end time for that item will reset to 5 minues from the last bid time. This will provide all bidders the opportunity to respond to late bidding activity.

The new end time for that item is calculated as the time of the bidding activity plus five (5) minutes. For example, if the item is scheduled to end at 5.00pm and a bidder attempts to place a bid at 4.57pm then the new end time will be extended to 5.02pm.

If there is another bid attempt during the last five (5) minutes, then the end time will extend again. For example, if the item is scheduled to end at 5.02pm and a buyer attempts to place a bid at 5.01pm then the new end time will be at 5.06pm.

Question 62

16) Can we use the same deposit amount for both Pickles Auctions Online Bidding and Pickles 24/7?

Yes you can.

Question 63

17) What kind of items are being auctioned off at Pickles 24/7?

Half cuts, scrapped vehicles, and more. Subscribe to our marketing list to get the latest items when they go up for auction at www.pickles.my

Question 64

18) When do I need to make full payment?

Full payment must be made within 7 calendar days or your deposit will be forfeited and the item will be re-auction.

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